Estravel American Express is continuously improving business customer service as the lead services sector within the Travel Agency. Restructuring of Business Travel Department took place this month along with the application of the brand new business customer self-service online booking system.
The main objective of the new self-service system is to allow business customers to personally manage their travelling and to save their time spent on coordination of travel details with their agent. From now on, after having received a special code, Estravel American Express business customers will have an option of making flight, hotel, car rent or any other travel related reservations themselves with the minimal assistance from their travel agent. Meanwhile, the travel agency will provide all back-up office services to the customers and all problem solving solutions, if required.
“This is the unique solution for our customers’ business travel management as no other travel agency in Lithuania applies the same system to the same extent. Business customers are a top priority for our agency, therefore we are always targeting at providing them with more added-value products”, pointed out Žydrė Gavelienė, General Manager, “Estravel American Express”.
According to Ms Gaveliene, it is a modern business travel e-management product deemed to receive a lot of attention from the companies with the international operations, customers or partners.
Estravel American Express adopted this brand new business customer service system from their home office in Finland. It is based on “Amadeus” booking systems and is called “AeTM”.
Estravel American Express